Refund policy

We only accept return for damaged or defective items.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team at hello@wellmush.com and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wellmush.com, we'll be more than welcome to assist you in any concern you may have.